Monica has been part of the dental industry for more than 25 years. She began her education in the United States, earning an Associate's Degree in International (General) Studies from BYU–Idaho (formerly Ricks College) and studying abroad in Europe through Bellevue University.

After returning to British Columbia, Monica completed BCIT's Dental Administration Program at its downtown Vancouver campus in 2000. Her passion for dental administration led her to volunteer as a Teaching Assistant the following semester, where she helped fellow students develop their skills in dental office administration. This early experience inspired her lifelong commitment to mentoring and supporting dental professionals.

More recently, Monica completed the Dental Practice Management Certificate at the University of Toronto. Monica believes continuing education in every role of the practice is crucial, and would like to see more opportunities for leadership growth.

Monica's professional goal is to create a supportive community where dental office administrators and practice managers feel represented, valued, and empowered.

She is passionate about providing opportunities for continuing education, professional development, and practical resources that help administrative teams grow in their careers and contribute to the success of their dental practices.

Monica believes that when dental office administrators receive the training, support, and resources they need, they can strengthen the business side of a practice and help reduce many of the daily challenges and stresses dentists face. By building confident, capable administrative teams, dentists can spend more time focusing on what they do best: providing exceptional care for their patients.

This belief inspired Monica to launch an Office Manager Study Club in January 2021. As the community grew and its vision expanded to support leaders across the dental profession, it evolved into the Dental Practice Leadership Study Club. Today, the study club provides a collaborative environment where dental office managers, administrators, and practice leaders can connect, share ideas, continue learning, and support one another as they grow their leadership skills and strengthen their practices.

With more than 25 years in the dental industry, Monica has worked in both general and specialty dental practices, giving her a well-rounded understanding of the day-to-day challenges dental teams face.

Throughout her career, she has built strong relationships with dentists, specialists, and administrative professionals while gaining firsthand insight into what makes a dental practice successful. Monica has found that many workplace challenges stem from communication breakdowns, unclear systems, and inconsistent workflows.

Her approach focuses on improving communication, building trust, strengthening teamwork, and creating efficient systems that support continuous improvement. By helping dental practices develop functional workflows and collaborative teams, Monica empowers offices to operate more efficiently and create a positive workplace culture.

Ultimately, Monica's goal is to build dental teams that support one another, take pride in excellence, and work together to deliver an outstanding experience for both patients and the entire practice.

Monica believes that lifelong learning and professional development are essential to building successful dental practices. She has volunteered as a Speaker Host for the Pacific Dental Conference in Vancouver, supporting one of Canada's leading dental education events while connecting with professionals from across the industry.

She is a member in good standing of the Dental Office Managers Association of Canada and a member of Women in DSO, an organization dedicated to advancing women leaders across dental practice groups.

Monica serves on the Oral Health Access Fund (OHAF) Advisory Committee for a project undertaken by the Canadian Dental Association. She provides strategic guidance, expert input, and a practice-based perspective to researchers developing resources to improve workplace mental health and staff retention in dental practices.

Monica currently serves as an Area Director in District 21 of Toastmasters International and previously served as Vice President of Education and Vice President of Membership for her local club. She is also a TEDx Surrey coach, helping speakers develop their messages and become stage-ready.

As a member of Rise and Thrive, a mentorship group for women entrepreneurs, Monica continues to pursue personal growth alongside other women building their businesses. She is also a lifetime member of the Worldwide Women's Association, which supports women's professional development and leadership worldwide.

When she's not working with dental professionals, Monica enjoys staying active at the fitness studio, attending concerts, shopping for the perfect pair of shoes, sharing a great glass of wine with friends, and discovering new ideas through non-fiction books and podcasts.

Monica grew up in Vancouver and completed part of her education in the United States before returning home to British Columbia. Today, she lives in the suburbs of Vancouver, where she continues to be connected to the dental community she is passionate about supporting. No matter where life has taken her, the West Coast will always be home.