The role of the dental office manager has evolved.
“Today’s leaders are not just managing schedules and systems. They are guiding teams, supporting patient experiences, strengthening communication, protecting production, and helping practices move forward with confidence.”
Dental Practice Leadership Study Club
The Dental Practice Leadership Study Club was created to provide ongoing education, practical resources, professional support, and a community of peers who understand the realities of dental practice leadership. Whether you are an office manager, treatment coordinator, practice administrator, team lead, or practice owner, this membership is designed to help you build stronger leadership skills and create a more aligned, successful practice.
Already a Member? Access your member site or resources library below.
Explore Our Memberships
$67
Monthly Subscription
Perfect for those who want to experience the Study Club before committing to an annual membership or who prefer the flexibility of paying monthly. Each month, you'll gain access to live educational sessions and a supportive community of dental professionals dedicated to building stronger teams and healthier practices.
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$500
Annual Subscription
Invest in your growth with months of expert guidance, practical resources, live learning, and an engaged community dedicated to helping dental practices thrive. Membership gives you ongoing support, valuable education, and a community of like-minded dental professionals committed to leading their practices with greater clarity and confidence.
Note: Our annual season runs September through June, with no session in December to accommodate the holiday season.
Joining from elsewhere in Canada?
Catch our Dental Practice Leadership Study Club sessions at
9:00 AM Vancouver time (Pacific Time | UTC-7)
1 hour ahead of Mountain Time (Alberta | UTC-6)
2 hours ahead of Central Time (Manitoba | UTC-5)
2 hours ahead of Eastern Time (Ontario & Quebec | UTC-5)
All times reflect sessions on or after November 1, 2026.
Upcoming Guest Speakers
Throughout the year, we’re excited to welcome respected leaders and industry experts who bring their experience, knowledge, and fresh perspectives to the Dental Practice Leadership Study Club. New guest speakers will be announced throughout the year, with each session designed to give you practical strategies, thoughtful insights, and ideas you can bring back to your practice and your team.
September 25, 2026 (ENDED)
“What Strong Practice Leadership Looks Like Today”
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Linda is a highly respected dental practice management educator, coach, and speaker. A Continuing Dental Education instructor at the University of Toronto and a Growth Services Coach with Heaps & Doyle, Linda has built an exceptional career helping dental professionals lead through change, strengthen team performance, and create successful, sustainable practices. Her expertise spans leadership development, communication, case presentation, scheduling, and the systems that support practice success. Known for her practical wisdom, engaging teaching style, and ability to bring out the best in people, Linda will share what strong practice leadership requires in today's evolving dental environment.
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In this engaging session, Linda will explore:
What strong practice leadership looks like today
Building accountability and trust within your team
Creating greater clarity and engagement
Leading confidently through change
We're honoured to welcome Linda as our first guest speaker of the season and are grateful for the expertise she'll be sharing with our members.
If you're looking to further your leadership education, we also highly recommend Linda's Dental Practice Management program through the University of Toronto Continuing Dental Education.
Linda Anderson
We're excited to launch our new Study Club season on September 25 with special guest speaker Linda Anderson (Dental Educator at the University of Toronto and Coach at Heaps & Doyle). She brings extensive experience in dental practice management and education, helping dental professionals develop the leadership and operational skills needed for successful, patient-centered practices. She is also involved in the University of Toronto's Dental Practice Management program, which begins each September. Learn more about the program here.
October 30, 2026
“Elevating the Role of the Dental Assistant in Practice Success”
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Joanne is the founder & CEO of Dental Assisting Collective (DAC), where she helps dental practices build stronger teams through leadership development, clinical systems, and dental assistant education.
With more than 30 years of experience in dentistry—including General Practice, Endodontics, Periodontics, Oral Surgery, Orthodontics, and Dental Education—Joanne has dedicated her career to elevating the role of the dental assistant and improving practice performance from the inside out. A former Clinical Dental Assisting Instructor and sought-after speaker, Joanne partners with dental practices, study clubs, and dental organizations across North America to deliver practical strategies that strengthen communication, increase efficiency, improve the patient experience, and help teams perform at their highest level.
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With more than 30 years of experience in dentistry—including General Practice, Endodontics, Periodontics, Oral Surgery, Orthodontics, and Dental Education—Joanne has dedicated her career to elevating the role of the dental assistant and improving practice performance from the inside out.
A former Clinical Dental Assisting Instructor and sought-after speaker, Joanne partners with dental practices, study clubs, and dental organizations across North America to deliver practical strategies that strengthen communication, increase efficiency, improve the patient experience, and help teams perform at their highest level.
Joanne Ignatov
Join us on October 30 as Joanne Ignatov, Founder & CEO Dental Assisting Collective (DAC), shares her expertise with our members.
Joanne is passionate about empowering dental assistants and helping dental teams build stronger communication, leadership, and clinical excellence. This presentation will offer practical insights that attendees can apply immediately in their practices. Learn more about Joanne and the Dental Assisting Collective here.
November 27, 2026
“Financial Clarity for Dental Practice Leaders”
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Shaun Howe, CPA, CA, is a Partner with MNP’s Professional Services team in Langley. Shaun is a down-to-earth communicator delivering practical advice and tailored solutions to help his clients enhance their business success.
Shaun primarily serves health care professionals, working one-on-one with his clients to provide tax planning and compliance, business advisory, assurance, practice transition and general consulting services. He helps his clients ensure their practices are as efficient and organized as possible so they can achieve their goals and navigate challenges more easily.
Shaun earned a Bachelor of Business Administration (BBA) in accounting from B.C.’s Kwantlen Polytechnic University in 2010, and obtained his Chartered Professional Accountant (CPA), Chartered Accountant (CA) designation in 2013.
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Known for his practical, down-to-earth approach, Shaun helps practice owners improve efficiency, strengthen organization, and make informed decisions as they work toward their business goals.
In “Financial Clarity for Dental Practice Leaders,” Shaun will bring the financial side of practice leadership into clearer focus. This promises to be a highly relevant and valuable conversation for dental leaders who want to better understand the story behind their numbers and connect day-to-day decisions with the financial health and long-term direction of their practice.
We are excited to learn from Shaun’s experience supporting healthcare professionals and to gain practical insights that leaders can take back to their practices with greater confidence and clarity.
Shaun Howe
We are delighted to welcome Shaun Howe, CPA, CA, as our guest speaker for the November session.
Shaun is a Partner with MNP’s Professional Services team in Langley, BC and works primarily with healthcare professionals. His areas of expertise include tax planning and compliance, business advisory, assurance, practice transitions, and general consulting. Learn more about Shaun & the MNP here.
January 29, 2027
“Who's Supposed to Do All This? AI, Privacy & Cybersecurity Without the Overwhelm”
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Anne Genge is the founder and CEO of Myla Training Corp. She created the Myla SAFE™ Framework and a family of practical protocols that simplify privacy, cybersecurity and AI governance for healthcare teams.
Anne is a Certified Information Privacy Professional (CIPP/C) with executive education in AI and the law from Queen’s University and in healthcare AI implementation from Harvard Medical School. With thirty years in the dental industry, she is an international professional speaker, consultant and author who helps organizations turn complex risk and compliance issues into clear, practical action.
She has educated more than 50,000 healthcare professionals across North America, teaches executive education at the Schulich School of Business, York University, and is a two-time Global InfoSec Award winner for healthcare cybersecurity education. -
Running a dental practice is demanding enough. Now add AI adoption, cybersecurity, privacy compliance, staff training, technology oversight, and an ever-growing list of policies and procedures.
It's a lot. And the question many practice leaders are quietly asking is: Who's supposed to find the time to do all this?
This practical, refreshingly honest session acknowledges the challenges facing today's dental practice leaders and offers a more manageable way forward.
Rather than overwhelming participants with technical jargon, complicated frameworks, or frightening statistics, we'll focus on making sense of what really matters, what needs attention, and how to move forward without having to become an expert in everything.
What We'll Discuss
The big picture: How AI adoption, privacy, and cybersecurity fit together and why they shouldn't be managed as entirely separate responsibilities.
What really matters: Identifying the essential safeguards, policies, training, and decisions that deserve attention.
Who's responsible for what: Understanding what practice leaders need to oversee, what can be delegated, and how to work more effectively with technology providers and other experts.
Making AI adoption safer: Introducing new technologies without unnecessarily increasing risks to patients, information, or practice operations.
Making it manageable: How to prioritize, simplify, and begin building a realistic action plan without adding another full-time job to someone's plate.
The Takeaway
Participants will leave with a clearer understanding of their priorities, greater confidence in the decisions they need to make, and a practical starting point for bringing AI, privacy, and cybersecurity together.
The message is simple: You don't have to do everything yourself. But you do need to know what matters, who can help, and where to begin.
Anne Genge
Join us as Anne Genge, Founder & CEO of Myla Training Corp., shares her expertise with our members on AI, privacy, and cybersecurity in dental practice.
With 30 years of experience in dentistry, Anne is an international speaker, consultant, and author. As the creator of the Myla SAFE™ Framework, she helps healthcare teams simplify compliance, protect patient information, and make confident, informed decisions. Learn more about Anne Genge here and enjoy 10% off her courses through Myla Training when you use this link.
February 26, 2027
“Building A Strong Hygiene Department for Patient And Practice Health”
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Chrissy Ford, RDH, BScDH, is the founder and CEO of Ford Dental Institute and the founder of RDH Evolve. With more than 25 years of experience as a dental hygienist, practice manager, speaker, author, and educator, Chrissy is passionate about helping dental professionals strengthen both patient care and practice performance.
Through continuing education, coaching, and hands-on training, Chrissy helps dental teams elevate their clinical systems, embrace their role as healthcare providers, and build stronger, more sustainable hygiene departments. Her practical, engaging approach gives teams strategies they can confidently take back to the practice and put into action. At our February Practice Leadership Study Club, Chrissy will be sharing her expertise on building a strong hygiene department for patient and practice health.
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In this session, Chrissy will share practical strategies for building a strong hygiene department for patient and practice health, giving dental teams insights they can take back to their practices and put into action.
Chrissy Ford
Join us on February as Chrissy Ford, RDH, BScDH, Founder & CEO of Ford Dental Institute and Founder of RDH Evolve, shares her expertise with our members.
With more than 25 years of experience as a dental hygienist, practice manager, speaker, author, and educator, Chrissy is passionate about helping dental professionals strengthen patient care while building stronger, more sustainable hygiene departments. Her work focuses on empowering dental hygienists to grow their leadership skills, improve clinical systems, and recognize the important role hygiene plays in overall practice success.
April 30, 2027
“The Aligned Office: A Leadership Conversation on Pain, Stress, and Retention in Dentistry”
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Caitlin Parsons is a registered dental hygienist, certified yoga therapist, and ergonomic educator with 18 years in dentistry. She’s worked nearly every seat in the practice, from clinical hygiene to assisting, treatment coordination, and the front office, so she knows the demands of each role firsthand.
After injury and burnout nearly ended her career, she made it her mission to keep dental professionals healthy. Through her courses, retreats, and consulting, Caitlin helps practices ease the physical and mental strain their teams carry every day. She’s seen how a practice runs differently when its people aren’t running on empty, and how that shows up in everything from team energy to the patient in the chair.
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The physical and mental demands of dental work affect every role in the practice, and over time they become one of the biggest reasons good team members leave or cut back their hours.
This session looks at those demands through a leadership lens: the hygienist with chronic back and neck pain, the assistant struggling with positioning alongside one of the doctors, the front office carrying the stress of a packed schedule, and the slow build toward burnout that can touch the whole team. Built for office managers and practice leaders, it offers practical, realistic ways to recognize what each role is up against and support your team through it, so good people stay well and stay in your practice.
Caitlin Parsons
Join us as Caitlin Parsons, RDH, Certified Yoga Therapist, and Ergonomic Educator, explores team well-being and retention in dentistry.
With 18 years of experience in dentistry, Caitlin has worked across multiple roles, from clinical hygiene and dental assisting to treatment coordination and the front office. She helps practices recognize the impact of workplace strain and burnout while finding practical ways to support team well-being, improve retention, and build healthier, more sustainable workplaces.
Interested in sharing your expertise with our Study Club?
Become a Study Club Guest Speaker
We’re always looking to connect our members with respected leaders and industry experts who can bring fresh perspectives, practical strategies, and meaningful conversations to the group.
Start growing your practice
Empower your office manager & administrative team by registering to our study club designed specifically for them. Rooted in purpose, shaped by vision, driven by results.
“Monica Watson of Blossom Dental Consulting & Mauritz Lundt, Practice Manager at JVR Dental - Podcast Guests Dec 2022 Discussing our Dental Office Manager Study Club.”
Monica’s idea for a study club emerged from attending a 2-day workshop for office administrators in 2018 taught by Paddy Briggs and Benita Soni. Monica felt so connected with her peers and enjoyed interacting with them so much that she wanted to be able to continue that relationship after the workshop ended. She decided she would pursue this idea further.
Today, Monica’s passion for sharing knowledge and encouraging others has led to the Dental Practice Leadership Study Club. The exciting aspect of this study club is that it is geared toward dental administrators and managers, an area of the dental office with fewer opportunities for continuing education than the clinical side.
Monica felt that this dental office area needed more opportunities for excellence.
Study Club Origins…
Interested in getting featured in front of Study Club members?
We welcome organizations and businesses that share our commitment to supporting the dental community to partner with us through sponsorship. As a sponsor, your organization can receive visibility throughout the Study Club experience, helping members discover the products, services, and resources you provide.
Your Sponsorship May Include:
Website Recognition
Your organization’s logo and a link to your website featured on our Study Club page.Study Club Promotion
Recognition of your organization in select Study Club communications and promotional materials.Session Visibility
Opportunities for sponsor recognition during Study Club events and educational sessions.Community Connection
Build awareness and meaningful connections with dental professionals who are actively investing in their practices and teams.
“I have only known Monica to be dedicated and enthusiastic in her work, she has a very calm and optimistic style that immediately builds trust and respect amongst those she works with. Nothing seems to faze her, no matter how frantic the rest of the office can be at times. She is a sea of calm amongst chaos, tackling each tasks and new project with a smile. Every dental practice needs a Monica! ”
Past Study Club Sessions
Welcome to a space designed for ideas that move people. With a focus on quality, clarity, and connection, we're here to help you make an impact that lasts.
We believe in doing things differently with intention, with passion, and with people at the center of it all. Every detail here reflects that mindset.