Dental Practice Manager Study Club - How Great Dental Managers Stay Organized and Lead with Confidence
Friday, June 26, 2026
1:00 PM – 2:00 PM
Blossom Dental Consulting via ZOOM

How strong systems, clear routines, and confident leadership help dental managers reduce overwhelm, support their teams, and create a more effective practice

Join us this June for an engaging Study Club session focused on one of the most important realities of dental practice leadership — staying organized while managing people, priorities, and the daily demands of a busy office. Dental managers often balance communication, scheduling, follow-up, team support, patient concerns, and operational responsibilities at once. Without strong systems and clear leadership habits, it is easy to feel reactive, stretched, and overwhelmed.

This session will explore how effective managers use practical systems, daily rhythms, and intentional leadership habits to create more clarity, consistency, and confidence in their role. We will discuss how organizational factors affect team morale, communication, accountability, and patient experience, and how strong management helps a practice run more smoothly and successfully. Through guided discussion, shared experiences, and practical reflection, attendees will leave with helpful ideas, a fresh perspective, and actionable steps they can apply right away in their own practice.

Topics Include:

• Practical systems that help dental managers stay organized and reduce daily stress

• How strong managers show up with clarity, consistency, and confidence

• Ways your organization improves communication, accountability, team morale, and patient experience

Whether you are a dentist, office manager, team leader, or practice administrator, this session offers an opportunity to reflect, learn, and gather practical strategies to lead more effectively and support a stronger, more organized practice.

Come ready to share, learn, and be encouraged.
Because confident leadership is built through clarity, consistency, and strong systems.

📅 Date: Friday, June 26, 2026
⏰ Time: 1:00–2:00 PM PST
📍 Location: Blossom Dental Consulting via ZOOM
🎤 Presenter: Monica Watson
💲 Cost: $36

Dental Practice Manager Study Club – Onboarding and Retention That Strengthen the Practice
Friday, May 29, 2026
1:00 PM – 2:00 PM
Blossom Dental Consulting via ZOOM

How thoughtful onboarding, strong leadership, and intentional retention strategies create a more stable, supported, and successful dental practice

Join us this May for an engaging Study Club session focused on one of the most important challenges facing dental practices today — keeping great team members and helping them succeed from the start. In a time when hiring can be difficult and turnover can disrupt both team morale and patient experience, practices must be intentional about how they welcome, support, and retain their employees.

This session will explore how effective onboarding and people-focused retention strategies can strengthen practice culture, improve communication, and create a more committed and engaged team. Through guided discussion, shared experiences, and practical reflection, attendees will leave with a fresh perspective, helpful ideas, and actionable steps to improve team stability and long-term success within their practice.

Topics Include:

• Effective onboarding strategies that support long-term success

• Why retention begins with leadership, communication, and culture

• Ways to recognize, support, and engage team members more intentionally

Whether you are a dentist, office manager, team leader, or practice administrator, this session offers an opportunity to learn, reflect, and gather practical strategies to build a stronger, more sustainable team.

Come ready to share, learn, and be encouraged.
Because great practices are built by teams who feel supported, valued, and connected.

📅 Date: Friday, May 29, 2026
⏰ Time: 1:00–2:00 PM PST
📍 Location: Blossom Dental Consulting via ZOOM
🎤 Presenter: Tara Dabiri, HR at BCDA
💲 Cost: $36

How meaningful relationships, shared learning, and support systems improve leadership, team culture, and practice success

Join us this April for an engaging Study Club session focused on the power of connection in dentistry. Strong practices are not built alone — they are shaped by the relationships we cultivate with our teams, mentors, colleagues, and trusted advisors.

This session will explore how meaningful professional connections can reduce isolation, strengthen leadership, improve office culture, and support long-term practice success. Through guided discussion, peer sharing, and practical reflection, attendees will leave with new ideas, fresh perspective, and actionable steps to build a more supported and successful practice.

Topics Include:

• Why connection matters in dentistry

• Building a practice you do not have to navigate alone

• The value of mentors, peers, and professional support systems

• How collaboration improves team morale and patient experience

• Action steps to strengthen relationships within your practice and profession

Whether you are a dentist, office manager, team leader, or practice administrator, this session offers an opportunity to connect, learn, and grow alongside others who understand the unique challenges of dental practice leadership.

Come ready to reflect, share, and be inspired.
Because success is stronger when we support one another.

📅 Date: Friday, April 24, 2026
⏰ Time: 1:00–2:00 PM PST
📍 Location: Blossom Dental Consulting via ZOOM
🎤 Presenter: Monica Watson
💲 Cost: $50

Who it’s for: Dental Office Managers, Lead Assistants, Treatment Coordinators, and Dentists who want fewer dropped balls, cleaner handoffs, and a better patient experience.

What we’re covering:
Open loops create stress: missed follow-ups, unclear ownership, insurance delays, lab confusion, and inconsistent patient communication. In this session, we’ll use a simple, repeatable framework to close loops every time.

You’ll learn RADAR (the acronym Monica created to help teams remember the steps):

• R — Responsible Person: one owner, one name

• A — Action: the next specific step

• D — Due Date: “done by when”

• A — Accountability Check: how we track/verify

• R — Report Back: who gets the update + where/when

What you’ll walk away with:

• A plug-and-play huddle/hand-off script to close loops in under 30 seconds

• Real dental examples (front desk, clinical handoff, insurance, patient recovery)

• A simple system to reduce “I thought you were doing it” moments

• Stronger team connection—and more patient trust

Perfect if you want:
✅ Clear accountability without micromanaging
✅ Fewer missed tasks and better follow-through
✅ Better patient communication and fewer complaints

📅 Date: Friday, February 27, 2026
⏰ Time: 1:00–2:00 PM PST
📍 Location: Blossom Dental Consulting via ZOOM
🎤 Speaker: Monica Watson
💲 Cost: $50

Special Guest Tyler Fessler from Mango Voice.

Join us for a conversation with Mango Voice to explore how modern communication tools are helping dental offices operate more efficiently in 2026.

The front desk is one of the most demanding roles in today’s dental practice. This leadership-focused study club is designed for practice managers and dentists who want practical strategies to improve communication, reduce team stress, and create more consistent patient experiences.

What you’ll learn:

• How the front desk role is evolving and what it requires from leaders in 2026

• Where communication breakdowns create inefficiencies, stress, and missed opportunities

• How modern communication systems can support—not replace—your front desk team

Practical takeaways you can apply immediately:

• Ways to reduce front desk overwhelm during peak call times

• How to create consistent patient communication without micromanaging

• Strategies to improve follow-up, documentation, and accountability

• Ideas for coaching and supporting front desk team members more effectively

• How to elevate the front desk role and improve patient experience

This is an educational, leadership-driven session focused on real-world application—not a tech demo.

📅 Date: Friday, January 30, 2026
⏰ Time: 1:00–2:00 PM
📍 Location: Blossom Dental Consulting
🎤 Guest Speaker: Tyler Fessler, Mango Voice
💲 Cost: $36

🌟 Attention Dental Office Managers! 🌟
Tired of office drama sneaking into your practice? 😬

Join our October Study Club:
“Keeping Drama Outside of Your Practice”
✅ Learn the Drama Triangle (Prosecutor, Victim, Rescuer)
✅ Master communication that stops gossip in its tracks
✅ Discover how to spend more time developing your team (not putting out fires!)
✅ Leave with tools to create a culture of accountability & support

📅 Date: Friday, October 31st at 1pm PST
📍 Online: Register using the button below or email monica@blossomdentalconsulting.com
💡 Limited spots — save yours today!

👉 A drama-free practice starts with you.

🌼 Blossom Dental Consulting Presents:

“Burnout in the Dental Practice”

A Study Club for Dental Office Managers & Leaders

Friday, May 30, 2025 | 🕓 1 pm PST | 📍 Zoom Meeting

✨ Why This Topic Matters

Dentistry is one of the most demanding healthcare professions. Between high production goals, patient anxiety, staff shortages, and the pressure to maintain a positive patient experience, it’s no wonder dental teams are burning out.

At Blossom Dental Consulting, we believe your practice culture should nourish, not drain, your team. That starts with honest conversations and proactive leadership.

In our May Study Club, we’ll discuss the realities of burnout in dental practices and discuss practical strategies you can implement immediately to support your team’s mental well-being.

💬 A Note from Monica Watson, Founder of Blossom Dental Consulting

“Burnout doesn’t always look like someone breaking down. It often looks like the front desk team member who’s suddenly quiet, the assistant who’s calling out more, or the hygienist who’s just going through the motions.

This Study Club is about more than education—it’s about transformation. Together, let’s redefine what healthy, high-performing dental teams look like.”

Who Should Attend

• Dental Office Managers

• Practice Owners & Clinical Leads

• Anyone invested in cultivating a positive, sustainable team culture

Register Now

This is a free event, but spots are limited.

👉 Reserve Your Seat Today and Click on the Registration Link Below

Let’s come together, share experiences, and grow stronger—for our teams, our patients, and ourselves.

Special Guest: Linda Rogers Dental Practice Consultant

Linda has been in dentistry for over 30 years. Her career began when she graduated from SAIT in Calgary as a CDA in 1987. After 15 years working chairside, Linda transitioned into an administrator role and, until recently, into office management where she has been for the last 8 years. 

She is a certified Personalities Dimension Facilitator and enjoys all types of Continuing Education to further her knowledge and understanding on what makes teams tick. Her goal working with teams is to find areas that incremental improvement will result in big wins.

TOPIC FOR DISCUSSION:

PATIENT TRANSFERS within your PRACTICE

On Friday we will be discussing how clear, concise patient transfers between members of your team will reduce stress and increase productivity within your practice.

Why are patient transfers the backbone of communication in your practice?

What is the cycle of the transfer?

What information should be transferred between team members?

Join us on Friday, October 25 as we discuss how to communicate effectively from the administrative to clinical teams.

We invite office managers and dental team leaders to participate in this session.

Learn how to better support our team by making them feel valued and cared for.

Join us Friday, September 27 at 1 pm PST as we discuss the latest trends in the world of Dental Office Management.

This session is for Dental Office Staff to learn practical and useful strategies to support autistic and neurodivergent patients of all ages in the dental setting. In fact, many of the strategies presented will help ALL patients have more successful dental visits.

Kayla has partnered with CIRCA to develop the program “Autism and Neurodiversity in Dentistry.” She is a Dental Hygiene graduate from the University of Manitoba. Currently, she works in private practice, is a part-time instructor in the Faculty of Dentistry at UBC, is a provincial examiner with the CDHBC, and is the Hygienist for BC Children’s Hospital. At BCCH, she developed the successful Behavioural Dental Intervention Program to assist children with support needs to successfully receive basic dental treatment without using a general anesthetic. She has been recognized for her work and has received the Dental Hygiene Superhero Award from Johnson and Johnson and the Dental Hygiene Making a Difference Award from the BCDHA.

How often do we check in with our team, really connect with them to see how they are doing. Not just your regular “Hi, how are you?” But showing a true interest in their well-being.

We will discuss how we can create a team that supports one another and an environment where each person can feel valued and appreciated. Including, ourselves.

Join us, for this fun and interactive session.

This month’s study club will be an open discussion for participants to share information, ask questions, and network with one another. This will be our last session before the summer and we will return on September 29, 2023.

Course Summary

Win from within: Practice growth that goes beyond the patient journey

In an online masterclass, Rita Baumgaertner, Director of Sales, North America at RecallMax™, shares how technology and analytics can help dental practices drive business and achieve true growth. She emphasizes that practice growth goes beyond just focusing on the patient journey and requires leveraging data to identify and capitalize on opportunities.

Rita teaches how to measure and manage practice analytics, providing insights on how to drive productivity and efficiencies to ensure effective patient retention. By utilizing RecallMax™ dental practices can gain a better understanding of their business performance and make informed decisions that lead to growth and success.

Rita Bio

Rita Baumgaertner is a highly experienced and qualified professional in the dental industry, with expertise in sales operations and technology. As Director of Sales, North America for RecallMax™, she is responsible for ensuring that the company's sales teams are effectively supporting dental practices to succeed.

With 13 years of experience as a qualified dental hygienist, Rita brings a unique perspective to her role and understands firsthand how technology can be leveraged to improve productivity, efficiency, and patient care. Her experience in the dental industry and understanding of how RecallMax™ software integrates into daily operations make her a valuable asset to driving long-term dental practice growth.